FAQ

Frequently Asked Questions

Orders

How do I place an order?
Simply browse our collections, select the items and sizes you want, and proceed to checkout. You will receive an order confirmation email once your purchase is complete.

Can I change or cancel my order after placing it?
We process orders quickly, but if you need to make a change, please contact us as soon as possible at our Contact page. We will do our best to accommodate your request before the order is dispatched. Once an order has been shipped, it cannot be cancelled.

Will I receive an order confirmation?
Yes. You will receive a confirmation email immediately after placing your order. If you do not see it, please check your spam or junk folder.

Shipping

How long does delivery take?
Estimated delivery within the EU is 7–14 business days from the date of shipment. Please note this is an estimate and may vary depending on your location and carrier.

How much does shipping cost?
Shipping costs are calculated at checkout based on your delivery address and order weight. The exact amount will be displayed before you confirm your purchase.

Will I receive a tracking number?
Yes. Once your order has been shipped, you will receive an email with your tracking number and a link to follow your package.

Do you ship outside the EU?
Please check our Shipping Policy for the most up-to-date information on available destinations.

Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery, in line with EU consumer rights. Items must be unworn, unwashed, and in their original condition with tags attached. Please visit our Refund Policy page for full details.

How do I start a return?
Contact us through our Contact page with your order number and reason for return. We will provide you with return instructions.

When will I receive my refund?
Once we receive and inspect the returned item, we will process your refund within 14 days using the same payment method you used at checkout.

What if I received a damaged or incorrect item?
We apologise for the inconvenience. Please contact us immediately with your order number and a photo of the issue, and we will arrange a replacement or full refund at no cost to you.

Payments

What payment methods do you accept?
We accept all major payment methods available at checkout, including credit and debit cards. All transactions are processed securely.

Is my payment information secure?
Yes. Our store is powered by Shopify, which uses industry-standard encryption to protect your payment information. We do not store your card details.

Products & Sizing

How do I find the right size?
Each product page includes sizing information. If you are unsure, we recommend checking the product description carefully or contacting us for guidance before ordering.

Are the product colours accurate?
We do our best to display colours accurately, but please note that colours may appear slightly different depending on your screen settings.