Shipping policy

Shipping Policy

Last updated: October 2026

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation email. You will receive a notification when your order has been shipped.

2. Shipping Timeframes

We ship from multiple locations. Estimated delivery times within the EU are 7–14 business days from the date of shipment. Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, or other factors outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on your delivery address and the weight of your order. The exact shipping cost will be displayed before you complete your purchase.

4. Order Tracking

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package. Please allow up to 48 hours for tracking information to be updated by the carrier.

5. Customs and Import Duties

For deliveries within the EU, standard VAT rules apply. If you are ordering from outside the EU, you may be subject to import duties and taxes levied by the destination country. Any such charges are the responsibility of the customer. We recommend checking with your local customs office for more information before placing your order.

6. Delivery Issues

If your order has not arrived within the estimated delivery window, please contact us at [YOUR EMAIL ADDRESS] with your order number. We will investigate the issue with the carrier on your behalf.

SP4ALL is not responsible for packages lost or delayed due to incorrect address information provided at checkout. Please ensure your delivery address is accurate before placing your order.